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[M11] Volume knob stopped working, only raises volume.

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Post time 2021-1-7 20:48:25 |Show all posts |
After the new firmware update, my volume knob has stopped working. It now only raises the volume even when I try to turn it down. Is there a fix for this?
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Post time 2021-1-8 14:25:45 |Show all posts |
Please try a factory restore to check again. If the issue still remain, I am afraid it may be a hardware issue with your volume knob.

Best regards
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Post time 2021-1-8 20:25:34 |Show all posts |
FiiO replied at 2021-1-8 14:25
Please try a factory restore to check again. If the issue still remain, I am afraid it may be a hard ...

Factory reset didn't work. I bought it from your official amazon store what email do I contact to get the info for a return or to have it fixed?
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Post time 2021-1-14 22:16:57 |Show all posts |
Sebastian16 replied at 2021-1-8 20:25
Factory reset didn't work. I bought it from your official amazon store what email do I contact to  ...

Are you located in USA now.

Please send email to support@fiio.com with the amazon invoice attached.

Thanks in advanced!

Best regards
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