M7 Resume play from position still not working

Njones

I can't get my M7 to resume playback from position. I'm using Firmware Ver. 1.08 and FiiO Music Ver. 3.02. I've tried resetting Database several times to no avail. Any other ideas?

FiiO

Dear friend,

I failed to reproduce the problem you mentioned. Did you exit the FiiO Music APP normally by choosing exit in the setting menu in the APP?

Best regards

Njones

FiiO replied at 2020-12-9 01:31
Dear friend,

I failed to reproduce the problem you mentioned. Did you exit the FiiO Music APP norma ...

Yes. I reinstalled firmware update,Scanned files, reset database, set to resume from position, exited FiiO music properly. Still resumes from start of last song not from the position in the song when it stopped. Any ideas?

FiiO

Does the issue happen in the certain music file?

I tried two M7 but fail to reproduce your problem.

Best regards

Njones

Njones replied at 2020-12-9 14:41
Yes. I reinstalled firmware update,Scanned files, reset database, set to resume from position, exit ...

Makes no difference which music file. Today I did a reset to factory settings and reinstalled to Firmware 1.08 and FiiO music 3.02. Redid all the settings and so far seems to be working

Njones

Njones replied at 2020-12-10 11:55
Makes no difference which music file. Today I did a reset to factory settings and reinstalled to F ...

Worked for a few times resuming properly and now back to resuming at the beginning of the last song played.

Njones

Njones replied at 2020-12-10 20:09
Worked for a few times resuming properly and now back to resuming at the beginning of the last son ...

Is this a hardware or firmware or app issue?

FiiO

Dear friend,
When the problem happens again, click the device name option from settings-general-about device for several time, and continually tap“Model number" until ‘have save output log’showing up.

Then please wait for about 20 seconds, and go to M7's internal storage, then send these two log files "M7-kernel-xx.log" and "M7-system-xx.log" to us for further analysis  

Best regards

Njones

FiiO replied at 2020-12-11 00:41
Dear friend,
When the problem happens again, click the device name option from settings-general-abo ...

Tried following your instructions "have save output log" appeared waited 20 sec, went to internal storage and could not find any log files.

Njones

Njones replied at 2020-12-11 03:00
Tried following your instructions "have save output log" appeared waited 20 sec, went to internal  ...

Log files finally showed up. How do I send them to you?

FiiO

You could send email to support@fiio.com about that.

Best regards

Njones

FiiO replied at 2020-12-14 21:26
You could send email to  about that.

Best regards

Log files sent

FiiO

Ok, we will communicate with you via email when there are futher update from the engineer.

Best regards